Transportation Programs | EV | Startup
My Role & Impact
Mobile, App
Client
EVALV Solutions
Contribution
UX Research
Ideation
Wireframing
Prototyping
Usability Testing
Design System
Designers
Yuri Kawada
Luciana Cheung
Shay Duan
Antares Yuan
Tools
FigJam
Figma
Timeline
8 weeks
Solution
Discover
Secondary Research
Explored 30+ EV community forums to uncover user challenges and preferences related to charging adapters, identifying key pain points and expectations.
Survey
Analyzed survey data (100+ responses from EV owners/prospective adopters) to align EVALV’s values with user needs.
Stakeholder Interviews
Conducted 3 stakeholder interviews with EVALV’s web team to understand client goals and improve the EV charging experience for the mobile app.
Problem
EV drivers rely on real-time information to reduce range anxiety due to the difficulty of finding reliable charging stations.
02. Sense of Uncertainty in Charging Resources
Many opt for cheaper adapters from online marketplaces, risking car battery damage from voltage issues.
03. Excluded by Charging Station Availabilities
Non-homeowners or those unwilling to spend $1,000 on adapters may avoid buying EVs, while homeowners often overlook issues like charging delays, availability, and reliability.
Define
Ideation
Real time, reliable information
Integrate interactive map with real-time user location, nearby stations, locker/return slot availability, and operating hours.
Reduce range anxiety
Reserve adapters in advance with email confirmation.
Integrate external navigation apps or directly within EVALV.
Simplified process with code scanning and photo proof.
Stress free charging experience
Notification reminders for rental status (e.g., time remaining).
No deposits required and smooth payment flow.
Range of adapter options
Search or filter by adapter name, compatible EVs, amperage/voltage/wattage, and locker details.
Save multiple car profiles by collecting car info to match adapter type and station location.
User Flow
Wireframes
Final Design
Retrospective
