Long Distance Relationship | Accessibility | Social Impact
Pocket Pad
Pocket Pad
Pocket Pad
Facilitating emotional and casual interactions between working adults and their aging parents to produce mutual feelings of support and encouragement.
Facilitating emotional and casual interactions between working adults and their aging parents to produce mutual feelings of support and encouragement.
Facilitating emotional and casual interactions between working adults and their aging parents to produce mutual feelings of support and encouragement.
Overview
Overview
This project was completed as part of my HCDE 518 User Centered Design class at the University of Washington. Over the past 10-weeks, I collaborated with a team of UX Researchers and Designers to address the issue of communication gap between aging parents and their working children.
This project was completed as part of my HCDE 518 User Centered Design class at the University of Washington. Over the past 10-weeks, I collaborated with a team of UX Researchers and Designers to address the issue of communication gap between aging parents and their working children.
Outcome
A hardware-software integrated communication product designed for both working adults and their parents, enabling users to interact in a warmer and more personal way, fostering closer connections.
A hardware-software integrated communication product designed for both working adults and their parents, enabling users to interact in a warmer and more personal way, fostering closer connections.
Mobile Widget, Hardware
Passion Project
My Role
User Research
Ideation & Storyboarding
Wireframing
Prototyping
Usability Testing
Designers
Yuri Kawada
Gily Yu
Yit Chung
Yechan Choi
Tools
FigJam
Figma
Timeline
10 weeks
Background
Working adults and aging parents face challenges in maintaining deep, emotional connections due to time constraints and technological barriers.
Working adults and aging parents face challenges in maintaining deep, emotional connections due to time constraints and technological barriers.
Modern life challenges family connections, particularly between working adults and aging parents. The Pocket Pad addresses this gap with a two-device system that helps tech-challenged seniors (75+) stay connected with their busy children, combating loneliness while accommodating demanding schedules.
Modern life challenges family connections, particularly between working adults and aging parents. The Pocket Pad addresses this gap with a two-device system that helps tech-challenged seniors (75+) stay connected with their busy children, combating loneliness while accommodating demanding schedules.
Discover
Understanding the gaps between aging parents and working adults
Understanding the gaps between aging parents and working adults
Since the problem area was quite broad, we narrowed down our focus and ensure our direction had a potential market through secondary research, survey, and user interviews.
We began with the question:
How can we facilitate interactions between working adults and their aging parents?
Since the problem area was quite broad, we narrowed down our focus and ensure our direction had a potential market through secondary research, survey, and user interviews.
We began with the question:
How can we facilitate interactions between working adults and their aging parents?
Explore the research
Explore the research
Explore the research
Discover
Synthesizing our research findings
Synthesizing our research findings
Following our user research, we were able to cross-reference the insights to validate a well-rounded understanding of both user groups.
Following our user research, we were able to cross-reference the insights to validate a well-rounded understanding of both user groups.
01. Reciprocity and Graditude
Working adults often feel a sense of obligation and responsibility, viewing their relationship with their parents as a way to give back for their upbringing.
02. Emotional Barriers
Friction often arises between adults and their parents, with emotional barriers leading to surface-level interactions and a lack of deeper connection.
03. Yearning for Closeness
A yearn for closeness exists for both working adults and aging parents. Participants on both ends mentioned that closeness was important.
04. Gender Dynamics
We observed a correlation between gender and conversation topics, suggesting a deeper relationship that requires further research and a larger sample size to fully understand.
See more insights
See more insights
See more insights
Define
Defining our design question
Defining our design question
The key challenge identified from our research was:
How might we facilitate emotional and casual interactions between working adults and their aging parents, enabling them to enjoy shared activities that foster mutual support and encouragement?
To develop a product that effectively supports these emotional and casual interactions, it was essential to first define the roles of the two unique stakeholders in the user stories.
The key challenge identified from our research was:
How might we facilitate emotional and casual interactions between working adults and their aging parents, enabling them to enjoy shared activities that foster mutual support and encouragement?
To develop a product that effectively supports these emotional and casual interactions, it was essential to first define the roles of the two unique stakeholders in the user stories.
Amy, 35
As a dentist and soon-to-be mother, I want to communicate more meaningfully and spontaneously with my parents so I can strengthen our relationship, share experiences, and build family traditions without the need for scheduled calls.
Alex, 25
As a Social Media Coordinator living alone, I want to engage in more casual, stress-free conversations with my parents so I can maintain a supportive connection, stay updated on their lives, and share activities even from a distance.
Agnes, 78
As a retired teacher, I want to stay connected with my children and share in their day-to-day lives so I can feel closer to them and maintain a sense of closeness despite the physical distance.
Develop
Establishing our design goals
Establishing our design goals
Deriving from our research, we set characteristics and requirements that our solution could provide for working adults and their parents before diving into our ideation and sketching phase.
Deriving from our research, we set characteristics and requirements that our solution could provide for working adults and their parents before diving into our ideation and sketching phase.
Parents
Low-tech accessibility
Instant gratification
Different sensory experience
See in detail
Parents
Low-tech accessibility
Instant gratification
Different sensory experience
See in detail
Parents
Low-tech accessibility
Instant gratification
Different sensory experience
See in detail
Shared Goals
Authentic interactions
Parent-Child support system
Personalization and activity sharing
Passive connection and shared presence
See in detail
Shared Goals
Authentic interactions
Parent-Child support system
Personalization and activity sharing
Passive connection and shared presence
See in detail
Shared Goals
Authentic interactions
Parent-Child support system
Personalization and activity sharing
Passive connection and shared presence
See in detail
Working Adults
Casual conversations
Tech-savvy children
Low-effort solution
See in detail
Working Adults
Casual conversations
Tech-savvy children
Low-effort solution
See in detail
Working Adults
Casual conversations
Tech-savvy children
Low-effort solution
See in detail
Develop
Ideation and Sketching
Ideation and Sketching
In brainstorming our ideas, we utilized the crazy 6 method where we gave ourselves 6 minutes to sketch an idea per minute. After discussing and sharing our ideas on FigJam, everyone got to use stickers to vote anonymously on which ideas we want to go forward with.
In brainstorming our ideas, we utilized the crazy 6 method where we gave ourselves 6 minutes to sketch an idea per minute. After discussing and sharing our ideas on FigJam, everyone got to use stickers to vote anonymously on which ideas we want to go forward with.
After discussing the feasibility of each idea…
After discussing the feasibility of each idea…
As international students separated from our families, we pursued the Pocket Note concept to allow meaningful emotional connection between working adults and parents - directly addressing our core design challenge. This pocket-sized device enables handwritten messages and photo sharing of daily moments, fostering meaningful emotional bonds despite time constraints. The concept's viability is validated through comprehensive 3D modeling, design, and user testing for both demographics.
As international students separated from our families, we pursued the Pocket Note concept to allow meaningful emotional connection between working adults and parents - directly addressing our core design challenge. This pocket-sized device enables handwritten messages and photo sharing of daily moments, fostering meaningful emotional bonds despite time constraints. The concept's viability is validated through comprehensive 3D modeling, design, and user testing for both demographics.
Develop
Visualizing our user experience
Visualizing our user experience
This user flow combines the 3 user flows we made before iterating and creating the final design. This user flow accurately describes how the user would navigate the Pocket Pad.
This user flow combines the 3 user flows we made before iterating and creating the final design. This user flow accurately describes how the user would navigate the Pocket Pad.
Develop
Key features in the Pocket Pad
Key features in the Pocket Pad
We highlighted the Pocket Pad’s core features to ensure a meaningful experience for both aging parents and tech-savvy working adults. We specifically focused on simplicity and accessibility.
We highlighted the Pocket Pad’s core features to ensure a meaningful experience for both aging parents and tech-savvy working adults. We specifically focused on simplicity and accessibility.
Pocket Pad for Parents
Lightweight and Simple Features
Accessible Design for Parents
Pocket Pad for Parents
Lightweight and Simple Features
Accessible Design for Parents
Pocket Pad for Parents
Lightweight and Simple Features
Accessible Design for Parents
Shared Features
Handwritten Message Function
Prompt Suggestions
Signal Notification through Pocket Pen
Shared Features
Handwritten Message Function
Prompt Suggestions
Signal Notification through Pocket Pen
Shared Features
Handwritten Message Function
Prompt Suggestions
Signal Notification through Pocket Pen
Pocket Pad for Working Children
Widget Design on iPhone
Pocket Pad for Working Children
Widget Design on iPhone
Pocket Pad for Working Children
Widget Design on iPhone
Design
Feedback from our Low-Fidelity
Feedback from our Low-Fidelity
After creating our low-fidelity wireframes, we conducted usability testing with both working adults and their parents. We discovered that users were confused about who they were sending a note to, as the “Send to” screen appeared only after they finished writing their message. Working adults also shared their challenges about managing an additional device to their already existing phones, given their busy lives. This led us to the question:
How might we better streamline the Pocket Pad to minimize confusion and integrate seamlessly into the busy lives of working children?
After creating our low-fidelity wireframes, we conducted usability testing with both working adults and their parents. We discovered that users were confused about who they were sending a note to, as the “Send to” screen appeared only after they finished writing their message. Working adults also shared their challenges about managing an additional device to their already existing phones, given their busy lives. This led us to the question:
How might we better streamline the Pocket Pad to minimize confusion and integrate seamlessly into the busy lives of working children?
Design
Usability Testing from Mid-fidelity to High-Fidelity
Usability Testing from Mid-fidelity to High-Fidelity
For our mid-fidelity iteration, we developed a dual-interface approach: a physical device for parents prioritizing accessibility, and an iPhone app extension for tech-savvy working adults. Testing with 2 parents and 3 working adults informed key refinements to our final high-fidelity prototype.
For our mid-fidelity iteration, we developed a dual-interface approach: a physical device for parents prioritizing accessibility, and an iPhone app extension for tech-savvy working adults. Testing with 2 parents and 3 working adults informed key refinements to our final high-fidelity prototype.
The Pocket Pad Device on Parent
Sending a Personal Photo
Sending a Personal Photo
Results indicated that the personalized emoji feature was unimportant to users, so the design was refreshed to utilize default iOS emojis with a library already familiar with users.
Results indicated that the personalized emoji feature was unimportant to users, so the design was refreshed to utilize default iOS emojis with a library already familiar with users.
The Pocket Pad Device on Parent
Sending a Thoughtful Note
Sending a Thoughtful Note
Usability testing with parents revealed some confusion and difficulty on initial startup and the prompts screen. We’ve addressed these issues by adding hints and instructions throughout the design and making the prompt cards more visually accessible.
Usability testing with parents revealed some confusion and difficulty on initial startup and the prompts screen. We’ve addressed these issues by adding hints and instructions throughout the design and making the prompt cards more visually accessible.
The Pocket Pad on iPhone for the Working Adults
Sending a Personal Photo
Sending a Personal Photo
Testing revealed mixed feedback on emojis but strong user preference for prompts across both parent and child groups. We maintained consistent prompt dialogue in both interfaces to align with this user response.
Testing revealed mixed feedback on emojis but strong user preference for prompts across both parent and child groups. We maintained consistent prompt dialogue in both interfaces to align with this user response.
The Pocket Pad on iPhone for the Working Adults
Sending a Thoughtful Note
Sending a Thoughtful Note
Usability testing revealed users struggled with navigation clarity - particularly differentiating between photo and notes sections on the home screen. We improved interface legibility by adding contextual hints and streamlining the design to create clear user pathways.
Usability testing revealed users struggled with navigation clarity - particularly differentiating between photo and notes sections on the home screen. We improved interface legibility by adding contextual hints and streamlining the design to create clear user pathways.
Design
Hardware and Technical Specifications
Hardware and Technical Specifications
In thinking about the physical Pocket Pad device, we have also 3D modeled our device in real dimensions.
In thinking about the physical Pocket Pad device, we have also 3D modeled our device in real dimensions.
Design Item 1: Phone Case
Design Item 1: Phone Case
The phone case design integrates a secure pen holder, preventing loss while maintaining a slim, seamless profile.
The phone case design integrates a secure pen holder, preventing loss while maintaining a slim, seamless profile.
Design Item 2: Pen
Design Item 2: Pen
The pen features a specialized crevice fitting the Pocket Pad and a circular tip for easy removal. When messages arrive, the tip glows as a notification.
The pen features a specialized crevice fitting the Pocket Pad and a circular tip for easy removal. When messages arrive, the tip glows as a notification.
Design Item 3: Pocket Pad
Design Item 3: Pocket Pad
The Pocket Pad combines Kindle and iPhone design elements with durable materials. Its sticky-note dimensions and steel hinge enable portability while supporting core features.
The Pocket Pad combines Kindle and iPhone design elements with durable materials. Its sticky-note dimensions and steel hinge enable portability while supporting core features.
Retrospective
Impact & Takeaways
Impact & Takeaways
In 10 weeks, we collaborated to produce an innovative way to connect families across both distances and work commitments. We believe we have made something remarkable that could really address a problem that affects families across the US.
We received largely positive feedback from user testing from both parents and adults, and have indicated promise towards utilizing our concept. That is not to say that there aren’t issues with the design we’d like to improve, if given the time. User testing showed that emojis were not as important as we’d originally thought, for instance, but utilizing them to produce something relatable for both users (an inside joke, for example) showed interest among our user group. For the future, we’d like to see this idea better implemented, and measure if the feature could be retooled to empathize better with users.
For our future scope, we’d like to recommend exploring the aging parent-working adults relationship to extend to logistics, feasibility, and a solidified idea on how our concept could benefit families across oceans as a tool to keep them connected.
Next steps and improvements:
Creating more features for the tech-savvy working children to use, some people mentioned the idea of a live photo or implementing video taking features.
Utilize the notepad function to create other features such as note taking and making to-do lists.
Implement the same solution on a device at home or at work, such as a refrigerator.
Simplify the process even more- what if the prompt idea could be translated into emotion cards that can be used to quickly show emotion?
Utilize buttons that have “depth”.
In 10 weeks, we collaborated to produce an innovative way to connect families across both distances and work commitments. We believe we have made something remarkable that could really address a problem that affects families across the US.
We received largely positive feedback from user testing from both parents and adults, and have indicated promise towards utilizing our concept. That is not to say that there aren’t issues with the design we’d like to improve, if given the time. User testing showed that emojis were not as important as we’d originally thought, for instance, but utilizing them to produce something relatable for both users (an inside joke, for example) showed interest among our user group. For the future, we’d like to see this idea better implemented, and measure if the feature could be retooled to empathize better with users.
For our future scope, we’d like to recommend exploring the aging parent-working adults relationship to extend to logistics, feasibility, and a solidified idea on how our concept could benefit families across oceans as a tool to keep them connected.
Next steps and improvements:
Creating more features for the tech-savvy working children to use, some people mentioned the idea of a live photo or implementing video taking features.
Utilize the notepad function to create other features such as note taking and making to-do lists.
Implement the same solution on a device at home or at work, such as a refrigerator.
Simplify the process even more- what if the prompt idea could be translated into emotion cards that can be used to quickly show emotion?
Utilize buttons that have “depth”.